Extended Stay America Suites - Phoenix - Airport

Ask for late check out due to work meeting,added in notes when booking mentioned it again when representative called to confirm reservations day before and again at check in. Not one person informed me that they don’t do late check out until the day of check out and was granted an extra 1/2 to be out. Left with figuring out what to do for three hrs with no where to go until husband was done with work…. She was very nasty and did not care affront desk, says she was the manager.

Due to circumstances out of our control (flight delay, car rental issue), we didn't get to check into our room until close to 5am. The check in rep was still very courtesy. He was very understanding. We were able to get in a nap before checking out around 9:30am. Room and bathroom clean. They had simple area of coffee/oatmeal/muffins. Location was close to the airport.

It was convenient to where our business was

The people who worked there were friendly and helpful. Place was clean.

Easy access from the freeway. Room was as advertised. Got what I needed and wanted. Wifi was fair. Could pay for better service if you need it.